FtOCC Administrator Certification (trixbox CE & Pro) 

FtOCC Administrator is a three-day course designed to teach the basics of trixbox® CE and Pro installation and administration. FtOCC is a great opportunity to roll up your sleeves and learn the ins and outs of trixbox Pro and CE. This course is designed for those who wish to install trixbox systems for their company or their clients, people who will have to maintain a trixbox installation, or users who are relatively new to trixbox and who want a better understanding of its capabilities. FtOCC focuses on the core operations that an administrator must handle on a regular basis. 

During the course, we will cover:

• trixbox CE and Pro installation and administration
• Common troubleshooting issues
• Asterisk® configuration files
• Management tools including FreePBX, HUDlite and more
• Dial plans, call routing
• IP Telephones / Softphones
• The ins and outs of VoIP
• E1/PRI/BRI and basic analog configuration
  
• Building your VoIP integration business

Who Should Attend?

• IT Engineers who will support or implement an IP-PBX
• System integrators and VARs who want to sell IP-PBX systems
• Phone system resellers looking to move into the IP-PBX market

Note: The course does not presume that the students are full-time sysadmins, however are presumed to have some general computer experience. 

Course Objectives: At the end of the class you should:

• Become comfortable working within the Linux shell, at least to the degree that they can navigate to the appropriate directories and edit files with the nano editor.
• Understand the various components of Asterisk which are involved in each call (i.e. the channel, the channel configuration, the dial plan, the applications, etc.)
• Be able to add new users to the system (channel entry, extension, voice mailbox, etc.) delete users from the system, and alter user configurations.
• Be able to configure several common models of SIP phones.
• Be able to create IAX2 or SIP links to service providers.
• Be able to alter basic parameters for Zaptel devices (both FXS and FXO).
• Be able to add DIDs and direct them to users.
• Be able to implement new features (i.e. add MeetMe rooms, a DID for DISA, access to voicemail, etc.)
• Be able to build IVR menus with proper loop-prevention, error handling, etc.
• Be able to record prompts for IVR menus, audio text messages, etc.
• Understand the Asterisk ACD (queue/agent) system and be able to implement queues
• Understand the issues with NAT and how that can impact remote users. Understand the strategies which can eliminate these issues.
• Be able to check on system health and well being from the shell/CLI.
• Understand the general security threats which can impact a trixbox system and how best to prevent/avoid them.
• Understand how call routing works in Asterisk and be able to implement a basic Least Cost Routing structure in the Dial Plan.
• Recognize the potential issues related to emergency handling (911/E-911) and how best to configure a system to securely handle such calls.

FtOCC Administrator Schedule:

Tuesday, October  9 :: trixbox PBX Basics

8:00 AM – 9:00 AM	Registration and Continental Breakfast
9:00 AM	Welcome. Introductions
	Core trixbox components
	Extension & Phone Setup
	Lines, Trunks, and Channels
	Ring Groups, Queues, Time Conditions
	Call Routing (Outgoing Calls, Incoming Calls)
	Networking Fundamentals
5:00 PM	Day 1 Class Ends
6:30 PM – 8:30 PM	Dinner

Wednesday, October  10 :: trixbox CE

9:00 AM	Class resumes
	Other Common PBX Functions
	Wiring Fundamentals
	Bulk Phone Provisioning
	Basic Linux Troubleshooting
	Additional FreePBX Functions
	Echo Troubleshooting
5:00 PM	Day 2 Ends

Thursday, October 11 :: trixbox Pro

9:00 AM	Class resumes
	trixbox Pro Features
	trixbox Pro Configuration
	trixbox Pro Extensions/Devices/Trunks
	trixbox Pro IVR
	Advanced Call Flow
	Class Summary/Wrap-up, Presentation of Certificates
	XML Services for SIP Phones
3:30 PM	FtOCC Ends

 Course Requirements:

• Each student will be required to bring their own laptop for use in the lab sessions. The laptop will need to fit the following specifications:
  •    1.0 ghz Pentium M/D or better
  •    2.4 ghz Pentium 4 or better
  •    512mb of RAM (1gb preferred)
  •    5gb of free hard disk space
  •    CD or DVD drive
  •    10/100 Ethernet Port
  •    Windows XP (Or other OS if user has VMWare loaded)
  
  
• Each student will be provided the trixbox VMWare image and the VMWare Player at registration so they can install trixbox on his/her laptop for course lab work.

 
Hand-Outs / Materials:

Each attendee will receive:

• Aastra SIP Telephone
• FtOCC Workbook
• Jump drive with trixbox VMWare and FtOCC presentations
• "FtOCC Certified" polo shirt
• trixbox T-Shirt and cap 

*No refunds will be given on cancellations.

Hotel Information:

Sheraton Skyline at London Heathrow
Heathrow Airport, Bath Road
Hayes UB3 5BP
United Kingdom
Phone: (44)(208) 7592535

We have negotiated a special room rate at the Sheraton Skyline at London Heathrow of £145.00, based on single/double occupancy, plus tax. All room requests are honored on a space-available basis. This rate is valid through September 29, 2007. Participants are responsible for booking and paying for their own rooms.

To make your hotel reservation, please call the Sheraton Skyline at (44)(208) 7592535 and ask for the "Fonality FtOCC training" rate.

 

Tuesday, October 09, 2007 at 08:00 AM
- to -
Thursday, October 11, 2007 at 03:00 PM (GMT)

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Sheraton Skyline
Heathrow Airport, Bath Road
Hayes UB3 5BP
United Kingdom

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